Terms of Use & Protection of Personal Data

Thank you for your visit to our website. Here you will find legal information concerning our website.




Monastiriou 212, P.C. 546 28, Thessaloniki

Phone: 2310 773 362 & fax 511655 2310521415


Monastiriou 293 K 546 28, Thessaloniki

Phone & FAX 231 05 00 075

Hours: 8:00-16:15


Legal notices


By visiting or using our web pages you declare that you accept the following terms of use.

Copyright protection

All texts, images, graphs, audio files and other information published on our pages, including their configuration (contents) are protected under copyright law. Unless otherwise stated, only IMPEX  SA  has the right to use the protected contents.

It is forbidden to reproduce and / or transfer the present, even partially, without written permission from IMPEX  SA   Inparticular, it is forbidden to copy images and typographical features from our websites and use them for personal purposes.


Registered trademarks

The mark and logos are protected names and registered trademarks.

Use of these marks is permitted only with prior written permission.



The contents of our websites are subject to constant change. IBEX  ABEEEcompiles its web pages with the utmost care and diligence. However, the contents are available for reading without warranty of their completeness or correctness. IMPEX  SA  assumes no responsibility for direct or indirect damage (contractual or non-contractual) that may result from the use of the information and data contained on these websites,  unless it is proved that IBEX  ABEEE is the intent or gross negligence of IBEX A BEEE.

IMPEX  SA  assumes no responsibility or guarantee for the content of web pages to which there are direct or indirect references to our website. Visitors follow the links to other websites at their own risk and use these websites in accordance with the respective applicable terms of use.


General terms of cooperation



  • The content of the site and the prices are subject to change at any time without notice.
  • The prices of the site include VAT as well as any kind of contributions or fees.


  • For your best and timely service, orders can be sent by email to br1@impexsa. gr


  • Orders received by 11:00 am are executed on the same day with all reservations.


  • Goods are always handled under the responsibility of the consignee.


  • The recipient assumes exclusively the risk and damage related to the partial or total destruction of the goods, which will occur after their delivery by our company to the carrier.


  • Returns of goods will not be accepted unless a similar agreement has been made with the store up to 10 days from the issue of the invoice and only if the condition of the returned goods is in excellent condition (unused, clean and in their original packaging) accompanied by a consignment note.


  • In case of return, the transport costs are borne by the buyer – consignor.


  • Returns on spare parts will not be accepted.


  • The tools to be repaired must be accompanied by a consignment note. Especially for tools which are in warranty, they must be accompanied by a photocopy of the receipt or invoice for their sale, failing which the guarantee ceases to be valid.


  • According to international legislation, guarantee tools, tools with some failure in their manufacture are returned to the company and accordingly, repaired or replaced with new ones, according to the manufacturer’s specifications. In no case is their monetary value returned.




Protection of personal data


Data protection policy for the website

IMPEX  ABEEEwelcomes you to its websites and expresses its pleasure that you are interested in the company and our products. For us, data protection is more than just an obligation and therefore we take the protection of your data very seriously. We handle your data with the utmost care and confidentiality and we use it only within the limits of the provisions on data protection  and in particular the General Data Protection Regulation (“GDPR”).


Responsibility for the processing of personal data

IBEX S.A. is responsible for the lawful processing of your data.Processing of usage data When you visit our websites, we store the name of your web service provider, the website from which you come, our websites you visit, the date and duration of your visit, as well as information about the device (manufacturer, model,  operating system) and the browser you are using. We also record your IP address, from which the last four digits are anonymized.We process the above usage data for the purpose of our legitimate interest in order to facilitate your access to our services from a technical point of view (e.g. to adapt our services to the terminal device you are using) and in order to identify and stop any misuse. We also use usage data in anonymized form for statistical purposes and for the improvement of our website. The legal basis for the processing of personal data for use is Article 6, para. 1, subparagraph (f) of the GDPR.

Use of first-party cookies

On our various pages we use files known as “cookies” in order to make the visit to our websites more attractive and to facilitate certain functions. Cookies are small text files that are stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. when the session cookies are terminated. Other cookies (so-called “long-term cookies”) remain stored on your terminal device, enabling us and our partners to recognize your browser on your next visit. Cookies do not enable us to access other files on your computer or to find out your email address. The legal basis for the processing of personal data with the use of cookies is Article 6, para. 1, subparagraph f) of the GDPR.Cookies are stored on your terminal device and you have full control over their use. You can disable or restrict the transmission of cookies by changing your browser settings. Cookies that have already been saved can be deleted at any time. This can also be done automatically. However, if you disable cookies for our websites, you may not be able to take full advantage of all the functions of our websites.


Web analytics with Google Analytics

This website uses Google Analytics, an internet analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics also uses “cookies”, text files that are stored on your computer and allow the analysis of your use of the website. As a rule, the information generated by the cookie about the use of this website is transmitted to a Google server in the USA, where it is stored.The website of Poimenidis S.A. uses Google Analytics with the additional element of the “anonymized IP address”. This means that your IP address, collected by Google Analytics, is truncated by Google within the Member States of the European Union or the other states that have signed the Convention on the European Economic Area before it is transmitted to the US. Only in exceptional cases, your full IP address is transmitted to a Google server in the US and is truncated as soon as it gets there.Google uses this information on behalf of Shepherd SNE in order to evaluate your use of the website, to prepare reports on the activity of the website, and to provide further services linked to the website and the Internet to the owner of the website. The IP address transmitted by the browser in the context of Google Analytics is not combined with other Google data.As a user you have the ability to prevent the storage of cookies on your computer by selecting the appropriate setting in your browser. However, we should note that in this case, you will probably not be able to take full advantage of all the functions of this website. If you want to prevent the collection of the data generated by the cookie and which relate to the use of the website (including your IP address) as well as the processing of this data by Google, you can download and install a module (“plugin”) for your browser which is available through the following link:  http://tools.google.com/dlpage/gaoptout?hl=en.More information about the terms of use and the privacy policy can be found at the addresses https://www.google.com/analytics/terms/gb.html and https://support.google.com/analytics/answer/6004245?hl=el.The legal basis for the processing of personal data using cookies is Article 6, para. 1, subparagraph (f) of the GDPR.

Social media and social media

We also offer full personal support through our social media pages. If you have any questions about any of the social media, we will forward it to the relevant department. The data collected is used solely to answer your query and is not transmitted to third parties. The legal basis for the processing of personal data in the context of the processing of your query is Article 6, para. 1, subparagraph (f) of the GDPR. To contact us through social media, you must be registered with the respective services. Companies that offer these services may process personal data. We have no influence on the nature, extent and processing of this data.


If you want to subscribe to the list of recipients for the newsletter offered on our website, we will need your email address.

Along with the confirmation of the email address, the confirmation of the data protection policy and the format of the newsletter, the date and time of your request is also stored.

These data are stored in order to send you the Newsletter, and more specifically:

  1. Sending a specially customized and personalized communication via e-mail and post related to the products, services and events of IMPEX SA .
  2. Sending invitations to participate in product review, consumer research on the use of my registered products or my general experience with the company or machines.
  3. Information on possible revocation and other related actions (replacement, etc.)

By submitting this form you consent to the use of personal data, as they have been declared with a retention period by IBEX SA for 24 months. IBEX S.A. uses the requested data for the advertising of its products and services. The processing of the personal data of the participants, kept by Poimenidis SNE and the satisfaction of their rights are carried out in accordance with the applicable legislation.

If at any time you wish to request your deletion from the Newsletter and the relevant list created, or to change your personal information, you can do so by sending an email to br1@impexsa.gr

The legal basis for the processing of the data described above is Article 6, para. 1, subparagraph (a) of the GDPR.

When you contact us with a request by phone, email or classic mail, social media, a contact form or otherwise, or when we contact you, we also process your personal data such as your name, address, phone number and the content of the message. This information is used solely for the purpose of properly processing your request. Your data is always used only to the extent necessary for this purpose. The legal basis for the processing of the data described above is Article 6, para. 1, paragraph 1, letter b) of the GDPR, to the extent that it relates to the conclusion or performance of a contract with you, e.g. in the case of claims, or Article 6 para. 1, subsection 1 of the GDPR, as we have a legitimate interest in contacting you for business purposes.The contact data will be deleted when they are no longer necessary for communication with you and if any legal retention period has passed.

Duration of storage of usage data

The personal data processed during your visit to our website will be deleted after 7 days. After this period, the data of the data subject specified in this section shall be deleted if they are no longer necessary for the purpose described, unless the law requires storage for a longer period of time.


Your rights

You have the right to be informed about the personal data processed by Poimenidis S.A. and, if the legal conditions are met, the right to rectification, erasure and restriction of their processing. You also have the right to receive the personal data they have declared in a usual, structured format that can be read by a machine. This includes the right to transfer such data to a different data controller. To the extent technically feasible, you may also ask Poimenidis S.A. to transfer the personal data directly to another data controller.In order to exercise the above rights and in case you have questions or complaints about the use of your personal data, you may contact the Data Protection Officer of Poimenidis S.A.:

Contact details of the Data Protection Officer

Name of representative Avgoustis Konstantinos

Phone: 2310511655

Address: Nea Monastiriou 293, P.C. 546 28 Thessaloniki

Email: br1@impexsa.gr


If you have any complaint, you also have the right to contact the relevant data protection officer.